The Little PC Shop

60 Windsor Rd, Griffithstown, NP4 5HY

The Little Computer Shop : the home of fast, affordable and guaranteed computer, laptop and iPad repairs in Cwmbran, Pontypool and all surrounding areas. Housecalls a pleasure, FREE collect and return service if required.

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

We will ALWAYS strive to meet your expectations and address any issue you may have. 

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure your complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standard and meets your expectations in every way.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we may rectify any problems as quickly as possible.

You can call us on 01495 762996, or write to us at 60 Windsor Rd, Griffithstown, NP4 5HY  or email us at post@thelittlepcshop.com, alternatively you may click the "Feedback" link in the menu of this page.

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

In the very unlikely event that we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for complaint resolution. They can be contacted by telephone on  0333 241 3209 or via their website www.disputeresolutionombudsman.org.

Our aim is 100% Customer satisfaction - if we have failed please do let us know.